Poki believes every member deserves to play with a clear head, within their means, and for the joy of it. That's why responsible gaming tools and support are available to everyone, at all times.
Responsible play isn't just about following rules – it's about taking care of yourself. PokiAt , we want gaming to remain a positive experience for every member — that's why this page provides detailed tools, guidelines, and support information. If anything is unclear, reach out to our support team in Bangla.
Online gaming or betting is enjoyable only when it stays within your control. Responsible Play means playing in a way that doesn't negatively affect other areas of your life — your family, work, financial security, or mental well-being.
PokiAt , we've believed this from day one: gaming should be for entertainment, not as a regular source of income. Winning is great when it happens, but losses should always stay within an amount you can manage. That's why we put budget limits first.
Many people in Bangladesh enjoy online gaming on their phones. It's a new form of entertainment that's growing fast — but it also carries risks, especially for those who are vulnerable or in a financially limited situation. Poki takes active steps to reduce that risk.
Responsible Play-'s core principles are straightforward: never bet more than you can afford to lose, don't chase losses, never game on credit, and take a break when you feel you need one. Keep these four principles in mind and PokiYour experience playing on - will always be a positive one.
Early on, I was spending a bit too much time playing. Then I set up Poki's deposit limit feature – since then, no stress at all. It genuinely feels like I'm playing just for fun.
PokiAll responsible gaming tools on -'s platform are completely free and available to everyone. Using them isn't a sign of weakness — it's a sign of self-awareness.
Gaming addiction is a real problem. A significant number of gamers around the world struggle with it, and awareness of the issue is gradually growing in Bangladesh as well. Poki We never want any of our members to face that situation. That's why we proactively monitor for unusual betting patterns and step in with support when needed.
If you feel a family member is spending too much time and money on gaming — or if you yourself feel it's getting out of control — don't delay, contact PokiReach out to -'s support team. We won't judge — we're here to help.
These tools are available free of charge to all members. They can be set up through Account Settings or by contacting support.
Set a daily, weekly, or monthly cap on deposits. Once the limit is reached, no further deposits are accepted. Lowering a limit takes effect immediately; increasing one takes effect after 24 hours.
Instantly ActiveTake a temporary break ranging from 24 hours up to 30 days. During this period, you won't be able to log in to your account. Once the break ends, your account will be reactivated automatically.
Flexible durationFor a longer break, close your account for anywhere between 6 months and 5 years. During this period, you won't receive any bonuses or marketing messages either.
Long-term protectionSet a time limit for each gaming session. Once the time is up, you'll receive an automatic reminder and can log out if you choose.
Time AwarenessDecide in advance the maximum amount you're comfortable losing in a day or a week. Once that limit is reached, no further bets can be placed – it's time to take a break.
Financial protectionView a complete report of your gaming activity at any time – how long you played, how much you won or lost. It helps you make informed decisions.
Full transparencyLog in to poki.bio with your mobile number and password. Click on your profile icon in the top right corner.
From the profile menu, select "Account Settings". There you will find the "Responsible Gaming" tab.
Deposit limit, loss limit, session time, or self-exclusion — choose what you need and set your amount or time frame.
Click the "Save" button. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period — this is intentional, to prevent decisions made in the heat of the moment.
If you're having trouble with settings or need to take urgent action like self-exclusion, contact us via live chat right away — you'll get help within 3 minutes.
Think honestly about the points below. If you find yourself saying "yes" to several of them, pause and seek help — there's no shame in it.
Spending beyond your budget? – Looking back at the end of the month, it's clear that more BDT was spent on gaming than originally planned.
Playing more to recover losses? – A tendency to place more bets in an attempt to recover losses.
Are you hiding your gaming from family or friends? – You feel uncomfortable or tend to avoid the topic when gaming comes up in conversation.
Is gaming affecting your sleep, meals, or work? – Gaming is disrupting your daily routine.
Gaming on borrowed money? – You're borrowing money from friends, family, or others to place bets.
Unable to stop playing? – You want to stop but can't seem to, always feeling like you'll play just a little more.
Poki's system automatically monitors unusual betting patterns. If a member suddenly starts placing significantly more bets or making very frequent deposits, an alert is triggered.
Age verification and KYC are mandatory at registration. If you have children at home, use parental controls on your device – Poki strongly supports this.
You can reach out to our support team in Bangla about any gaming-related concern. Our team will assist without judgment – from self-exclusion to counselling referrals.
Bonus terms are written clearly in Bangla. If you don't understand a condition, ask before claiming — there are no hidden traps with bonuses at poki.
No promotional messages or bonus offers are sent while self-exclusion or a break is active. Poki respects your decision.
Clear information about risks is provided before you start gaming. The "Play Responsibly" message is visible throughout every section of the platform.
If you notice these signs in yourself or someone close to you, don't wait — seek help right away.
Chasing losses by placing bigger bets to try to recover what was lost
Hiding your gaming activity or lying to family and friends
Skipping sleep or meals to play, or noticing effects on your physical health
Neglecting responsibilities at work, school, or home
Continuing to play even when winning seems unlikely, unable to stop
Continuing to game after running out of funds by borrowing money or dipping into savings
Feeling irritable or restless when not gaming
Repeatedly deciding to stop, only to return
I see it as entertainment, not a source of income
I play within a pre-set budget
I stop when I lose — I don't chase my losses
I game after family time and work
We never encourage irresponsible betting – all our marketing carries an "18+" and "Play Responsibly" message.
Members on self-exclusion will not be sent any bonuses or promotional offers.
If signs of gaming addiction appear, we'll proactively reach out to the member and offer support.
Responsible gaming tools are always free and easy to access — no complicated process required.
We maintain the highest technical safeguards to prevent minors from gaining access.
Sometimes a family member notices a problem before the person themselves does. If someone at home is spending an unusual amount of time or money on gaming, or it's affecting their daily life, there are steps you can take.
Rather than confronting them directly, start with a calm conversation. A simple question like "Are you doing okay?" can often make a big difference. If they seem unwilling to talk, then Poki's support team — we can advise you based on your situation.
PokiA parent or family member may request self-exclusion on behalf of a member with an account on -; however, verification of the member will be required. Contact support for more details.
I noticed my husband was spending a bit too much time on it, so I messaged poki's support team. They were incredibly understanding, offered helpful advice, and helped set up a deposit limit. Things are much better now.
Available 24/7. Chat in Bangla. Average response time: 3 minutes. Ask us anything about responsible gaming.
Write to us at support@poki.bio with full details. Live chat is faster in urgent situations, but email is helpful for more complex matters.
Access tools directly in Account Settings. Setting limits or activating self-exclusion takes just 2 minutes.
Responsible gaming at poki means more enjoyment — less stress, more fun. Join today and set your own limits.